Sapience of iPhone, Android & iPad – Sapience Cloud

Overview

Sapience works in any browser. But if you use it on a phone or tablet more than occasionally, you probably don't want to open a browser, find the right tab, and type an address every time.

You can install Sapience as an app. It gets its own icon on your home screen, opens full-screen with no browser bar in the way, and appears in your app switcher like anything else you've installed. It is the same Sapience, with the same account and the same data — just one tap away instead of four.

There's nothing to download from an app store, and it takes about fifteen seconds.

The catch is that how you install it depends on exactly which browser you're using, and the instructions are genuinely different for each one. Safari on an iPhone hides the option in one place; Chrome on the same iPhone hides it somewhere else; Chrome on Android doesn't hide it at all and just offers a button. Rather than make you work out which set of steps applies to you, Sapience detects what you're holding and shows you only the steps that match.

Getting to the Instructions

Open the Menu (top left), and you'll find an Apps entry with three choices:

You pick	You get
Desktop Apps	The Mac and Windows desktop app downloads
iPad & Android Tablet	Install instructions for tablets
Phone	Install instructions for phones, plus the option to text yourself the link

What You'll See

Once the panel opens, one of three things happens.

If your browser can install it directly, you get an Install Sapience button. Tap it, confirm, and you're done. This is how it works in Chrome and Edge on Android. The manual steps stay on screen underneath the button — if you tap "not now" by accident, your browser won't offer the prompt a second time, so the written steps are how you finish the job.

If your browser needs you to do it by hand, you get a short numbered list — usually three or four steps — written for your exact browser, with the icon you're looking for shown next to each step. Every iPhone and iPad falls into this group, whichever browser you use, because Apple doesn't let apps trigger the install for you.

If you're already running the installed app, it tells you so, and there's nothing more to do.

Texting the Link to Your Phone

This is the part that saves the most annoyance. You're at your computer, and the app needs to end up on your phone — but the instructions are on the wrong screen.

On the Phone panel there's a Send this to my phone section:

Pick your country from the dropdown (it guesses from your device's region, and remembers what you chose last time).

Type your mobile number.

Tap Send link.

You get a text with a link. Opening it on your phone brings up the same install walkthrough — this time detected for the phone, so it shows the steps for whichever browser opened the message. You don't need to be signed in on the phone for this page to work, which matters because the phone is usually the device you haven't signed in on yet.

A few practical notes:

Type your number the way you'd write it locally. If you're in Australia and your number is 0412 345 678, type exactly that — don't strip the leading zero, and don't add +61. Sapience combines it with the country you picked.

If you do want to type the full international form, start it with + (or 00). That tells Sapience the number already carries its own country code.

There's a short pause enforced between messages, and a limit of five per day, so a mistyped number can't quietly send a stream of texts to a stranger.

What Happens Behind the Scenes

When you open the panel, Sapience reads what your browser reports about itself — the browser identity, the device, and whether the screen responds to touch.

It works out the exact combination, in a deliberate order. Brave is checked first because it identifies itself as Chrome. Browsers on iPhones and iPads are checked next, because every one of them — Chrome, Edge, Firefox, Safari — is really Safari underneath and they all claim to be Safari in the same breath. Safari is only concluded last, once nothing else matches.

An iPad gets special handling: modern iPads claim to be desktop Macs. Sapience catches that by noticing a "Mac" that responds to touch.

That combination selects one authored set of instructions from a table of fifteen. The steps are written text, not generated — so when Apple or Google moves a menu item, the fix is a wording change, not a code change.

Separately, on browsers that support it, Sapience listens for the browser's own install offer the moment the page loads. If it hears one, it holds onto it and that's what powers the Install Sapience button.

Things Worth Knowing

It installs as "Sapience", always. Not "Sapience — Chat", not the page title, not whatever tab you had open. One name, one icon.

It opens at the sign-in page. Tapping the icon takes you to sign in, then straight into Sapience. Standard behaviour for an installed web app.

It's the same account and the same data. This isn't a separate app with its own login — it's the Sapience you already use, in its own window.

It doesn't work offline. The installed app needs a connection, the same as the browser version does.

On iPhone and iPad, use Safari if you can. The other browsers on iOS can add Sapience to your home screen too, but Safari's route is the shortest, and on some iOS versions the option is missing from other browsers entirely. If you can't find "Add to Home Screen" where the instructions say it should be, opening the page in Safari and trying again is almost always the answer.

Quick Reference

Your device	What to do
iPhone or iPad (Safari)	Tap the Share button, then Add to Home Screen
iPhone or iPad (Chrome, Edge, Firefox)	Open the same link in Safari first — only Safari can install apps on iOS
Android phone or tablet (Chrome or Edge)	Tap Install when Sapience offers it, or use the browser menu, then Install app
Windows or Mac computer	Use the desktop app instead: Menu, then Apps, then Desktop Apps